COVID-19 Safety Policy

Updated February 1st. 2022

As a provider of essential services:

Cipero Street location remains OPEN for business during regular business hours, with strict precautions in place to protect our customers and staff.
Marabella location remains OPEN for business during regular business hours, with strict precautions in place to protect our customers and staff.

We encourage you to regularly visit our website for general store information and the latest COVID-19 impact updates to our Business.

From our website, you can request quotes and book an appointment for service. Booking appointments ahead of time will ensure your visit isn't subject to longer wait times and your in-person interaction is minimized.

Our team is also available via phone, WhatsApp, Facebook, Google and email.

GENERAL POLICY:

Mask required? -YES, Mandatory
- Customers and staff are required to wear masks.
Appointment required? - Strongly recommended
- We strongly recommend that customers make appointments to receive goods and services.
Masks required for staff? -YES, Mandatory
- Employees are required to wear masks
Staff required to disinfect surfaces between visits? -YES
- Employees disinfect surfaces, such as tables, card readers, vehicles, chairs between customer visits

SERVICES:

We are pleased to offer service appointments that minimize physical interaction or contact during this challenging time. Invoices can be sent electronically and can be paid online. Your vehicle is also sanitized when you drop it off, and before it is returned to you.

Drop off:

If you have an appointment, when you arrive at the store, please pull into the parking lot and call us to advise that you have arrived (do not come in).
A Service Assistant, wearing personal protective equipment for added safety, will meet you at your vehicle to check you in
Please be ready to provide a contact phone number.
Your Service Advisor will call your mobile number to walk through your appointment details and to finalize your paperwork
If you wish to drop off your car the day before, please advise the Service Manager.

Pick up:

If any additional issues are identified while in-shop, we will call you to authorize (or decline) any additional work.
We will call you when your service is complete
When you arrive at our location, please call to advise that you have arrived to pickup your vehicle.
You will be contacted when it is time to come in to pay your final invoice. (Masks are mandatory)
A Service Assistant, wearing personal protective equipment for added safety, will meet you with your vehicle to check you out.

Car Sanitization protocols:

We want to let our customers know we’re doing everything we can to stop the spread of COVID-19.

Our staff are following a rigorous cleaning regime and there will be hand sanitizer for customer use.
Your vehicle will be wiped down and disinfected upon checking in. And wiped down prior to turning over to you on checkout.

Your well-being is our top priority.

COVID-19 Best Practices

Always wear a mask in public

Always wear a mask in public. If it is a disposable mask, change it often. If you are using a non-disposable mask, wash (soak in boiling water) every few days.

Wash hands often

Wash your hands with soap (and vigorous rubbing), after being out in public or interacting with people outside your bubble.

Use hand sanitizers that have been identified to kill viruses

Keep hand sanitizers on your person or in your car. Use every time you come in from a public area. Note that all sanitizers are not created equal. You want one that has been specifically identified to kill viruses - not just germs.

Keep 2M apart

When out in public, maintain a minimum safe distance of 2M away from anyone that is not in your bubble.

Avoid large mass gatherings, especially indoors

Mass gatherings may be in public areas such as stores, offices or stadiums. But it also includes more intimate settings, such as family dinners, weddings or funerals.

If you are unsure, a good rule of thumb is that if you cannot maintain 2M distance from people outside your immediate "bubble", it is not safe. This applies both in and outdoors.

Avoid touching your face

This can be hard because most of the time we do it without even realizing we are doing it. Make a conscious effort to at least sanitize your hands if you have to touch your face. Alternately, you can use a clean tissue to rub your eyes or scratch your nose, throwing out the paper immediately after - DO NOT RE-USE.

If you have to interact in public, take advantage of touch-less options.

At Federal Tyre Service Co Ltd we have extensive Digital channels to replace in person interactions. You can reach us via phone, text, WhatsApp, Facebook, Google, Email and online chat. You can use our Website (Mobile and Desktop) to request service quotes and book appointments - all from the comfort and safety of your own home.

Scheduling appointments ahead of time, minimizes your interaction time as well as ensuring we have everything ready to go and get you on your way as quickly as possible.

If you feel sick or suspect you may have been exposed - Get tested

Don't hesitate to get tested. It is better to get tested and find out you are negative than to not get tested and unwittingly get other loved ones infected.

Get vaccinated as soon as possible

The global vaccine supply challenge is affecting many countries, including Trinidad and Tobago. And while many of us ready to get vaccinated, there is a significant portion of the population that is still hesitant. We strongly encourage everyone to get vaccinated. The sooner we can all get vaccinated, the sooner we can eradicate this virus and get our lives back to normal.