Frequently Asked Questions (FAQ's)

The website is secure.  

Our website uses  SSL (Secure Sockets Layer) certificate encryption.  You can see the secure icon (lock) in the URL section of your browser.

Yes.  

At this point of our digital upgrade journey, the only information that we are storing on the Internet, is your name, phone and email address, all of which  is kept in a secure, encrypted database that is only accessible by us and protected by two-factor authentication (2FA).

We are not currently processing e-business transactions online, so we will not ask for credit card information over the web.  

Your personal vehicle information is stored on our secure servers in house and it is not currently exposed to the internet.  

We take security and your privacy protection very seriously at Federal.

You can change your appointment at any point up to 24 hours prior.  Please note that all new and rescheduled appointments require a minimum of 48 hours from time of booking (rescheduling).

Appointments can be changed online, via email or by calling our office directly.

By subscribing, you will be directly notified of sales and events as they become available.  You will also be eligible for certain promotions that will be made exclusively to our subscribed users.

When you access our website for the first time from a new browser you will be prompted to accept cookies.  

Cookies, or small data files, are created to track technical information that helps us optimize how fast your site loads as well as usage statistics.   No personal information is ever captured. Cookies are used on the vast majority of websites you visit and are safe.